Returns & Exchange

  • Q:

    Can I Order Over the Phone?

    A:

    Of course! While our online store provides a fast, efficient means of placing orders, we understand that you might want to talk with a "live" sales professional at our company. Feel free to call our toll-free order hotline at (866) 271-3622. Our contact information can be found by clicking here.

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  • Q:

    How Soon Will I Receive My Order?

    A:

    All orders are processed within 24 hours of receipt, excluding weekends and holidays. Orders placed before 5PM each day are processed that same day. Most items are in-stock at one of our three locations in Richmond, Virginia Beach, or Norfolk, Virginia or are available for immediate shipment directly from the manufacturer. Occasionally however, items may be backordered due to manufacturer's delays. We ship your order the most economical method available and strive to get the merchandise in your hands in a timely manner. Rush orders (ie: Overnight) are available for a small additional fee to cover the increased shipping costs. Upon placing your order, a sales representative will contact you with information regarding when will be receiving your shipment.

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  • Q:

    How Do I Know I am Dealing with a Reputable Company?

    A:

    Crest Foodservice Equipment is a leading provider of foodservice equipment, supplies and support to professional chefs and commercial kitchen professionals. We are a locally owned family business founded in 1984 by John Spicer. We have a great selection of high quality kitchen equipment including refrigerators, slicers, ovens, ranges, ice machines and more. We also carry dining room supplies, restaurant furniture and janitorial supplies. In addition, our Crest Design Department can help design kitchens for new builds or facility renovations.

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  • Q:

    Do you have the lowest prices?

    A:

    Crest Foodservice Equipment offers quality products at competitive prices and provides clients with total service – including expert delivery and installation. Our fleet of delivery trucks allows us to deliver your equipment quickly and efficiently. We have a massive inventory of in-stock items from industry leaders you know and trust. We have the resources, experience and professional staff to meet any supply or design requirements you have.

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  • Q:

    Do You Have a Showroom Where I Can View | Pick-up Merchandise?

    A:

    Absolutely. Our cash and carry showrooms are located in Richmond, Virginia Beach, and Norfolk, Virginia. We welcome you to stop by and say hello if you are in the Hampton Roads area. For all our locations and directions to them, click here.

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  • Q:

    What about Large Projects | Complete Restaurants?

    A:

    We are experts in design, consulting, and installation of complete restaurants, cafeterias, or other projects. To view information about our experience, click here. Please contact us and we will be happy to speak with you about your specific needs. You can also send us an e-mail concerning your specific project by clicking here.

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  • Q:

    Do you Offer Installation?

    A:

    Yes. We have a highly skilled team of restaurant equipment installers available to assist you. Since each project is unique, please contact our consulting department for more information by calling (866) 271-3622.

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